Shipping Policy

We aim to get your orders to you as quickly and safely as possible. All orders are sent using Royal Mail’s tracked delivery service, so you can follow your parcel every step of the way.

Shipping Costs:
Shipping costs are calculated at checkout based on the size and weight of your order. We always aim to keep these fair and transparent.

Dispatch Days:
We aim to dispatch all orders within 2 days of your order being placed.

As a small, two-person team, we take care when packing each order to ensure everything arrives safely and in the condition you expect.

Once your order has been processed for dispatch, tracking details will be uploaded and you’ll receive a confirmation email.

Delivery Times:
Royal Mail tracked delivery typically takes 2–4 working days from dispatch (not from the date the order is placed).

Delays can occasionally occur during busy periods or due to factors outside our control.

New Releases:
For high-demand releases, orders may be dispatched in waves across multiple dispatch days to ensure everything is packed securely and accurately.

Lost or Delayed Parcels:
If your order hasn’t arrived within 7 working days from dispatch, please get in touch with your order number and we’ll investigate.

Contact Us:
If you have any questions about your delivery, you can reach us at info@pokecache.co.uk or via our contact page.

Thank you for shopping with us!