Returns Policy

Returns:  We accept returns within 14 days of receipt of your order. Items must be unused, in their original packaging, and in the same condition that you received them. Proof of purchase is required.

Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 working days.

Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us via email.

Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us: For any questions regarding returns, including where to return items, please contact us at info@pokecache.co.uk.